PLEASANTON, Calif. – February 22, 2000 – eConvergent, Inc., the world's first Business Solution Provider (BSP) for e-business customer interaction, today announced that ActiveUSA.com, the Internet's largest recreational sports portal, has selected eConvergent to provide a complete customer satisfaction solution to its customers. eConvergent's solution is designed to enable e-businesses to make a completely new level of customer interaction possible and practical. eConvergent supplies the complete solution – from consulting expertise to technology framework – to allow ActiveUSA.com to seamlessly manage customer communication via Web, voice, email, and fax. ActiveUSA.com need only supply customer service representatives with PCs and data access. The multi-year contract will allow ActiveUSA.com to connect multiple customer service representatives into eConvergent’s complete customer care infrastructure, supporting all front-office touch points integrated with key back-office business functions.
eConvergent’s business consulting and methodology will provide the strategy, channels, business processes, integration, and operations, to allow ActiveUSA.com to provide its athletes with world-class customer satisfaction when they go online to register for recreational events and competitions, buy airline tickets, rent automobiles, and book their hotels.
And it will free the company to focus on its customers, not the technology and infrastructure of customer interaction centers.
"To serve the nearly 80 million people in the U.S. who participate in over 500,000 participatory sporting events each year, ActiveUSA.com chose eConvergent for its technological excellence in managing customer interactions," said Matt McAdams, ActiveUSA.com's chief product officer. He added, "We want to attract and retain those 80 million people and we believe eConvergent’s solution gives us the necessary tools we need to make our company the sole link between the athletes and the products and services they need to enhance their participation in their sport."
"eConvergent is in a unique position to help e-businesses present flawless interactions with customers," said Clyde Foster, eConvergent’s president and CEO. "Only through customer retention and repeat business can e-businesses attain the leading position in their industries. We are delighted that ActiveUSA.com has chosen us to assist them in their efforts to provide complete customer satisfaction and look forward to a long and successful partnership together."
eConvergent's Customer Relationship Managed Services (CRMS™) is the industry's first end-to-end integrated framework for managing customer interaction via Web, voice, email, and fax. By integrating all communications media into a single, seamless customer satisfaction solution, eConvergent will provide ActiveUSA.com's customer interaction personnel with the information and tools they need to be effective and service customer needs.
ActiveUSA.com is the largest and most comprehensive Internet site for participatory sports, providing athletes, event directors, league administrators and sports participants worldwide a range of Web-based resources and services. The La Jolla-based company represents the best of five recreational sports portals, all started by athletes in search of a better way to handle the search and registration process for competing in sporting events. Featuring the world’s largest online database, ActiveUSA.com offers more than 75,000 events nationwide in close to 60 sports and provides access to more than 50 million recreational athletes.
Services include online event search and registration, event management resources, participatory sports calendars, community features, training tools and more. For additional information on ActiveUSA.com and its services, visit www.activeusa.com. For more information about ActiveUSA.com’s LeagueLink product for team sports, visit www.leaguelink.com.
eConvergent helps e-businesses establish and maintain lifelong customer relationships. The company is a leading Business Solution Provider (BSP) for customer interaction that helps Business to Business and Business to Consumer companies create and maintain customer satisfaction. Customer Relationship Managed Services (CRMS™), the company's flagship framework for managing customer interaction, provides companies with the information and tools they need to effectively manage customer relationships through the Web, voice, email, and fax. The company is founded and managed by executives from the CRM and business services industries, and is funded by Crosspoint Venture Partners. eConvergent can be reached at (925) 251-0500, or on the Web at www.econvergent.com.